Administrative Procedure Automation and its Role in Improving the Quality of Banking Services in Iraq: An Analytical Study on the Iraqi Trade Bank for the year 2024
Abstract
This study examines the impact of automating administrative procedures on the quality of banking services at the Iraqi Trade Bank for the year 2024, focusing on employee experience. A mixed-methods approach was used, including a literature review, descriptive analysis, and qualitative interviews with 159 bank employees in Baghdad. The results reveal a positive relationship between the automation of administrative procedures and the improvement of banking service quality. Factors influencing the adoption of automation include cost, infrastructure, human resources, and the regulatory environment. The study concludes with recommendations to enhance automation and service quality within the Iraqi Trade Bank, contributing valuable insights for banking institutions and decision-makers in Iraq's financial sector.
Keywords
automating administrative procedures, quality of banking services, automation include cost, infrastructure, human resources, the regulatory environmentHow to Cite
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Copyright (c) 2025 Ali Hassan Hadi, Kamil Oday Kamil
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