RIDE-HAILING IN COLOMBO: A SATISFACTION STUDY OF MOBILE APP-BASED TAXI SERVICES
Abstract
This study delves into the realm of ride-hailing services within the dynamic urban landscape of Colombo Metropolitan Area, Sri Lanka. Through a comprehensive assessment of passenger satisfaction with mobile app-based taxi services, it sheds light on the factors influencing user experiences and perceptions. Drawing upon surveys and analysis, this research offers insights into the evolving transportation ecosystem and its impact on commuter satisfaction, facilitating informed decisions for both service providers and policymakers.
Keywords
Ride-Hailing, Taxi Services, Passenger SatisfactionHow to Cite
References
Aarhaug, J. (2014). what is a taxi. Taxis as urbantransport, 29.
Akkarapol TANGPHAISANKUN, F. N. (2009). . Influences of Paratransit as A Feeder of Mass Transit System in Developing Countries Based on Commuter Satisfaction.
Amal S. Kumarage, M. B. (2010). Emergence of Informal Public Transport (IPT) modes. Analysis of the economic and social parameters of the Three-Wheeler Taxi service in Sri Lanka, 395-400.
Amal S. Kumarage, Y. M. (2010). Introduction. Analysis of the economic and social parameters of the Three-Wheeler Taxi service in Sri Lanka., 395-400.
Anastasiadou, S. D. (2011). Methodology . RELIABILITY AND VALIDITY TESTING OF A NEW SCALE FOR MESURING ATTITUDES TOWARD LEARNING STATISTICS WITH TECHOLOGY.
Anderson, D. N. (2014). Abstract. “Not just a taxi”? For-profit ridesharing, driver strategies, and VMT, 1099-1117.
Andreassen, T. W. (1994). Satisfaction and Loyalty. Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector, 16-34.
Antônio Nélson Rodrigues da Silva, R. o. (2011). Introduction . GLOBAL TAXI SCHEMES AND THEIR INTEGRATION IN SUSTAINABLE URBAN TRANSPORT SYSTEMS.
Barbara A. Cerny, H. F. (2010). A Study Of A Measure Of Sampling Adequacy For Factor-Analytic Correlation Matrices, 43-47.
Biao Leng, H. D. (2016). Analysis of Taxi Drivers‟ Behaviors Within a Battle Between Two Taxi Apps , 296-300.
License
Copyright (c) 2023 Arjuna Pathirana
This work is licensed under a Creative Commons Attribution 4.0 International License.