Articles
| Open Access | Reconceptualizing Intelligent Financial Operations: A Theoretical and Applied Examination of Hyperautomation through Generative Artificial Intelligence and Process Mining
Abstract
The accelerating convergence of artificial intelligence, advanced analytics, and enterprise automation has catalyzed a profound transformation in how financial workflows are designed, executed, and governed across organizational contexts. Hyperautomation, as an emergent paradigm, transcends traditional automation by integrating robotic process automation, machine learning, generative artificial intelligence, process mining, and data-driven orchestration into cohesive, adaptive systems. This article develops a comprehensive, publication-ready scholarly investigation into hyperautomation as a foundational architecture for intelligent financial operations. Drawing rigorously and exclusively from the provided body of literature, the study synthesizes theoretical foundations, historical evolutions, and applied perspectives to articulate how generative artificial intelligence and process mining jointly redefine financial workflow optimization, resilience, and strategic value creation.
The research is grounded in a qualitative, theory-driven methodology that critically examines extant academic and practitioner-oriented contributions on artificial intelligence evolution, business process optimization, data analytics, sustainability, ethical design, and sector-specific automation, with particular attention to financial and insurance ecosystems. Central to the analysis is the framework proposed by Krishnan and Bhat (2025), which conceptualizes hyperautomation as an integrative, intelligence-amplifying system for financial workflows. This framework is positioned within broader debates on digital transformation, cognitive augmentation, and socio-technical system design, allowing for an expansive interpretation of hyperautomation not merely as a technological toolkit but as an organizational capability and governance challenge.
The findings reveal that hyperautomation-driven financial workflows exhibit enhanced process transparency, decision accuracy, compliance robustness, and adaptive learning when generative AI and process mining are synergistically deployed. However, the results also surface critical tensions related to ethical accountability, data governance, workforce displacement, and sustainability, underscoring the necessity of human-centered and policy-aligned automation strategies. The discussion extends these insights by engaging deeply with competing scholarly viewpoints, articulating limitations of current frameworks, and proposing future research directions that emphasize hybrid human–AI collaboration, explainability, and sectoral contextualization. By offering an exhaustive theoretical elaboration and critical discourse, this article contributes a robust academic foundation for understanding hyperautomation as a transformative force in financial operations and beyond.
Keywords
Hyperautomation, Generative Artificial Intelligence, Process Mining, Financial Workflows
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